Chubby No More Inc. Return, Refund & Subscription Policy

1. Scope

This policy applies to purchases made through Chubby No More Inc., including clinical review, medication fills coordinated with a dispensing pharmacy, prepaid plans, and any shipping or support charges disclosed at checkout. Each charge type may be treated differently; they are not assumed to be identical.

2. Prescription medication returns

Prescription medication cannot be returned or resold once it has been dispensed by the pharmacy. This is a safety requirement, not merely a business preference: once medication has left licensed pharmacy custody, its storage conditions can no longer be verified, so it cannot be placed back into inventory or dispensed to another patient. This rule applies regardless of whether the package has been opened.

3. When an order becomes non-refundable

An order becomes non-refundable once the dispensing pharmacy accepts the order and creates a shipping label. Up to that point, you may cancel or modify the order for a full refund of any amount charged. After that point, the medication has entered the fulfillment process and the charge is final, except as described in the sections on damaged shipments and undeliverable orders below.

4. Provider-review fees

Chubby No More Inc. does not charge a separate clinical-review fee. If our licensed provider reviews your intake and determines that treatment is not appropriate, you are charged $0 for that review, and any payment pre-authorization associated with it is released back to your payment method.

5. Pharmacy fulfillment

Fulfillment is performed by independent, licensed U.S. pharmacies, including compounding pharmacies, that Chubby No More Inc. contracts with — not by Chubby No More Inc. directly. Once a pharmacy accepts an order, it controls packaging, labeling, and shipment timing in accordance with its own licensure and standard operating procedures. Estimated delivery windows are provided at checkout and in your account, but Chubby No More Inc. does not guarantee a specific delivery date.

6. Individual 28-day fills

A single fill covers one 28-day supply, as prescribed. Pricing is presented per 28-day supply. Fill-by-fill purchases do not automatically create a longer commitment.

7. Three-fill prepaid plans

A three-fill prepaid plan covers three consecutive 28-day supply periods, totaling 84 days, billed as a single upfront charge. Once the first fill in a prepaid plan has been accepted and labeled by the pharmacy, that fill is non-refundable under Section 3 above. The remaining, not-yet-dispensed fills in the plan may be cancelled for a refund of their prorated, unshipped portion, provided cancellation is requested before the pharmacy accepts the next fill in the sequence.

8. Recurring billing

Where a plan bills on a recurring basis, you authorize Chubby No More Inc. to charge your payment method every 28 days on your plan anniversary date until you cancel in accordance with this policy.

9. Automatic renewal

Plans that renew automatically will continue to bill and ship on each 28-day anniversary until you cancel. We provide advance notice of each upcoming renewal and an accessible way to cancel, consistent with applicable state automatic-renewal laws.

10. Renewal notices

We send an advance renewal notice by email at least 7 days before each renewal charge, identifying the upcoming charge amount and date and explaining how to cancel or make changes before it posts.

11. Cancellation deadlines

To avoid the next charge or fill, cancellation must be received at least 3 business days before your renewal date. Cancellations may be submitted through your account settings or by contacting hello@chubbynomore.com or (908) 842-3447.

12. Changes to a treatment plan

If your provider changes your medication or dose, your plan will be adjusted to reflect the new prescription. If the adjustment changes the price of your plan, the new price applies to fills that have not yet been accepted by the pharmacy; any fill already accepted and labeled at the prior price is fulfilled and billed as originally scheduled.

13. Prescription denial

If our licensed provider determines that treatment is not appropriate for you, you are not charged for medication, and you are not charged a clinical-review fee. Any pre-authorization on your payment method is released. If a prepaid plan charge had already settled before the denial, the full amount is refunded.

14. Inability to fulfill an order

If an order cannot be fulfilled because of a supply shortage, state licensing or shipping restrictions, or another operational limitation, we will notify you promptly. Any amount charged for the unfulfilled portion of the order is refunded to your original payment method; you are never charged for medication that is not shipped.

15. Damaged, incorrect, delayed, or missing shipments

Report a damaged, incorrect, delayed, or missing shipment within 7 days of the delivery date (or of the expected delivery date, if the shipment never arrives). Once verified, we will coordinate with the dispensing pharmacy to arrange a replacement shipment at no additional cost, or a refund of the affected fill, whichever is appropriate to the issue.

16. Address errors

You are responsible for the accuracy of the shipping address you provide. If a shipment is lost or returned to the pharmacy because the address you provided was incomplete or incorrect, reshipment can be arranged once you confirm the correct address, but the cost of reshipment is your responsibility and is not covered by this policy.

17. Temperature-sensitive shipments

Some medications require refrigeration or protection from heat and may be temperature sensitive in transit. Follow the storage instructions on the label and in the medication guide as soon as a shipment arrives. If you believe a shipment experienced a temperature excursion that may have affected the medication, contact us within 7 days of delivery; we will review the issue with the dispensing pharmacy and arrange a replacement if the medication cannot be confirmed safe to use.

18. Chargebacks

If you believe a charge is incorrect, contact us first at hello@chubbynomore.com so we can review and resolve it directly. Filing a chargeback before contacting us may delay resolution, since the dispensing pharmacy and our billing processor will need to investigate the charge as part of the card network's chargeback process.

19. Refund processing time

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your statement.

20. Contact information

• Support contact: hello@chubbynomore.com, telephone (908) 842-3447
• Support hours: Monday–Friday, 9:00 a.m. to 6:00 p.m. ET
• Mailing address: Chubby No More Inc., 20200 West Dixie Highway, Suite 902, Aventura, FL 33180

21. Effective date

Effective date: August 18, 2026. Version: 1.0.